Production and shipping Policy

Please read carefully before ordering.

By placing an order on our website you agree with to the Production and Shipping Policy.

Production Process

  Orders are processed through Monday to Friday (except Official Dutch Holidays and Vacation days).

  Orders are shipped or sent to production after clear payment on our bank account. If you choose direct transfer it may take some days to arrive to our account. Please note that your payments go through Wix payments and it may take 5-10 business days to receive it on our account. If you use PayPal we receive your payment within 1-3 business days.

  On stock products are processed within 1-2 days and shipped on the closest shipping date after clear payment.

  Digitally printed made to order products are sent every Tuesday to the printer. This includes all orders from the previous week(s) we have received clear payment of on Monday. You will receive an e-mail once it has been processed and sent for production. Production can take 4-8 weeks depending on the workload of the printer and the delivery system.

  Hand-made products are processed within 1-5 days and depending on the workload production can take 4 - 14 days. You will receive an email once it is in production. Please note that during high order periods, such as Christmas, production time may increase to 4-5 weeks.

Shipping Rates

  Please note that the system will automatically choose the most advantageous method of transport for the weight of the package. (ex: for a package to Hungary it may cost  €12 standard untracked shipping but the system will offer €11.75 DPD shipping automatically.)

 

  If you would like to change the courier despite the higher costs, please contact us.

Shipping

  Orders are sent every Wednesday. You will receive an email once your order has been sent.

  We are offering different delivery possibilities to ensure based on your local experience that the package is safely to you. 

We ship to the following countries 

Austria, Belgium, Bulgaria, Canada, Croatia, Czech Republic, Denmark, Finland, France (incl. Monaco and Corsica), Germany, Greece, Hungary, Ireland, Italy, Latvia, Lichtenstein, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom,  United States.

  Please note that during busy periods, such as Christmas, the delivery times may change.

  Is your country not listed? Contact us for more information and possibilities.

Lost Packages

  Standard unregistered packages are not tracked. If you choose this option, we do not take responsibility if your package is lost. We are also not going to refund your lost order. Please for orders above €100 choose an option with Track and Trace.

  Registered packages with a track and trace number are insured. In case of a lost parcel we are able to recover the data and file a complaint to the delivery company. If the package is indeed lost we offer you a free replacement of your order (with free delivery of your choice) or a refund of your order.

 

  Please let us know if you do not receive the package within 3 weeks in Europe. If you are ordering from Canada or the US customs may take long. If you do not receive any information of your package after 6 weeks of shipping, please contact us.

Netherlands

Post NL Track and Trace up to 10 kg to home: €6.75

Post NL Track and Trace up to 10 kg to pick up point: €6.25

DPD Parcel Letter (up to 500g): €3.85

DPD up to 10 kg: €5.60

DHL Parcel Letter (up to 500g): €3.95

DHL up to 10 kg: €4.50

EU Countries

Delivery times differ country to country between 2-14 business days after shipping.  All delivery days are indicative! Prices are inclusive the 21 %VAT (exception: tax exemption Post NL prices)

Packages below 500g

InTime Delivery (Deutsche Post) Standard max 200g: € 4.38

InTime Delivery (Deutsche Post) Track and Trace max 200g: € 7.42

InTime Delivery (Deutsche Post) Standard max 500g: € 6.84

InTime Delivery (Deutsche Post) Track and Trace max 500g: € 8.28

Packages between 500g-2 kg

 

EU Zone 1****             EU zone 2*****

Post NL Standard (untracked)         €9.30                               €12

DHL ***                                                €10 (€9)*            €16 (€12)**(€18.50)***

* Belgium

** Finland, Ireland, Portugal, Poland

***  No tracking for Bulgaria, Romania, Lithuania, it is sent by PostNL Track & Trace €18.50

****Austria, Belgium, Denmark, Germany, France, Italy, Luxembourg, Spain, Sweden, Monaco 

***** Bulgaria, Croatia, Czech Republic, Finland, Greece, Hungary, Ireland,  Latvia, Lithuania, Luxembourg, Poland, Portugal, Romania, Slovakia, Slovenia

The price of the shipping has been adjusted for the countries in italic, and are shipped by DPD by the 2-10kg prices.

Packages between 2-10kg

DPD

Belgium: €12.25

Austria, Czech Republic, Denmark, Hungary, Poland: €11.75

France, Germany, Luxembourg: €13.25

Bulgaria, Croatia, Finland, Greece, Italy, Ireland; Latvia, Lithuania, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden : €21.50

Post NL

Monaco: 2-5 kg - €23, 5-10 kg - €30

Switzerland, Lichtenstein, Iceland, Norway, United Kingdom

Please note for countries outside of the EU: Customers are liable to the payment of local import duties upon receiving delivery of items imported from the EU. Please check local Import Duty rates with your authority prior to submitting an order.

Delivery time: 5-14 business day

Prices are exclusive VAT.

Packages below 500g

InTime Delivery (Deutsche Post) Track and Trace max 200g: € 8.43

InTime Delivery (Deutsche Post) Track and Trace max 500g: € 10.71

Packages between 500g-2 kg

DHL Standard: €16 (€24)*

Packages between 2-5kg

DHL Standard:  €23 (€34)*

Packages Between 5-10kg

DHL standard: € 30 (€56)*

*Iceland

Canada & United States

Please note for countries outside of the EU: Customers are liable to the payment of local import duties upon receiving delivery of items imported from the EU. Please check local Import Duty rates with your authority prior to submitting an order.

We dispatch via InTime Delivery (FedEx)

Delivery 3-6 business day (priority 1-3 business day)

Prices are exclusive VAT.

FedEx up to 500g: €21.58

FedEx Standard: €26.15

FedEx Priority: €42.12

We value our customers! Please contact us with your questions or complaints before submitting a legal complaint.

By placing an order on our website you agree to the Production and Shipping Policy.

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Szonja Daniel Design

KVK: 81036221

BTW-ID: NL003520462B92

© 2020 All photos, texts and creations are the intellectual property of Szonja Daniel Design except if otherwise noted. Website made by Szonja Daniel Design based on a Wix.com template.